FAQ

It’s totally up to you. If you can’t be there you have the option of leaving a key with your concierge, leasing office, or neighbor. Or you can simply hide they key outside of your home in a location of your choosing. Whatever you decide, please be sure to let the office know so that we can give your team the details.

As hard as we try, sometimes accidents are unavoidable. Our company is bonded and insured so that you can feel safe knowing you’re covered in the case of an accident. You can also leave special instructions for us while booking, by email at contact@helpcleaningservices.com or over the phone Monday through Saturday 8:00-6:00 at (240) 687-0415.

We conveniently offer payment via ZELLE or VEMO, also we accept cash or check as payment for services.

Please make arrangements to either disable your alarm on the day of cleaning, or provide an access code for the cleaners. You can leave all notes with our office under special instructions while making your booking, by email anytime contact@helpcleaningservices.com or by phone Monday-Friday 8:00 a.m. – 6:00 p.m. at (240) 687-0415.

Our professionals come fully prepared with all the necessary tools to make your home sparkle and shine. However, if you prefer to have specific brands or tools used, please send us the special instructions at: contact@helpcleaningservices.com

We all care for our four-legged friends like family, but unexpected visitors in your home can frighten your pets. Please make arrangements for your pet to be cared for outside of your home on the day of your cleaning or secure animals in a crate or room of your home. This is to ensure the safety your pets and also our staff. Please also let our office know if there will be any animals in your home on the day of cleaning by leaving notes in special instructions, emailing us at contact@helpcleaningservices.com, or calling us Monday-Friday 8:00 a.m. – 6:00 p.m. at (240) 687-0415.

Yes! We’re always offering different promotions that can be seen displayed across the top of our website, and on our Facebook and Twitter pages. We also offer discounts for recurring service at greater intervals for more frequent service; biweekly is 10%, and weekly is 15% off.

We understand that things come up. Sometimes you need to cancel or reschedule your appointment and that’s no problem! We simply ask that you give us notice by 5:00 p.m. the business day prior to your appointment in order to avoid penalty. If for some reason the team is unable to service your home as scheduled due to a same-day cancellation, no-show, or lock-out, you will be assessed a $50 fee. We appreciate your understanding of this policy as our teams reserve their time especially for you and the cleaning of your home. Thank you!

We always try to accommodate special requests, but there are a few things we’re unable to do. For the safety of our staff and that of your homes, our teams are not allowed to.

What is your satisfaction guarantee? We are dedicated to our clients, and if for any reason you’re not satisfied with your service we will happily send our team back to address anything missed at no additional cost to you. We always appreciate the chance to make things right so please let us know at any time if you were dissatisfied with any aspect of your services. However, to comply with our satisfaction guarantee, we require notice of unsatisfactory work within 24 hours of your cleaning; with the opportunity to correct issues specified within three days of your original service date. We certainly don’t want to make a difficult situation more challenging by placing a time limit, but if things only got cleaner with time we wouldn’t be in business. Thank you for your understanding. To contact our Agents, email us at contact@helpcleaningservices.com or by phone Monday through Saturday 8:00-6:00 at (240) 687-0415. Where is my THE HELP TEAMS? Your team hasn’t arrived? Please allow one hour for their arrival for daily, traffic conditions or parking limitations.